At BBT Broom, we value customer satisfaction and aim to provide high-quality cleaning products. Please read our Refund & Cancellation Policy carefully before placing an order.
Order Cancellation
- Orders can be cancelled before dispatch by contacting our support team.
- Once the order has been shipped, cancellation requests will not be accepted.
- BBT Broom reserves the right to cancel any order due to product unavailability, pricing errors, or unforeseen circumstances.
Returns Policy
We accept returns only under the following conditions:
- Product received is damaged, defective, or incorrect
- Issue must be reported within 48 hours of delivery
- Product must be unused and in original packaging
Products damaged due to misuse, improper handling, or normal wear and tear are not eligible for return.
Refund Policy
- Approved refunds will be processed after inspection of the returned product
- Refunds will be credited to the original mode of payment
- Processing time may take 7–10 business days, depending on the bank or payment gateway
Shipping charges, if applicable, are non-refundable.
Replacement Policy
- Replacement will be provided for approved damaged or defective products
- Replacement is subject to product availability
- If the product is unavailable, a refund may be issued instead
Bulk & Dealer Orders
Refunds or cancellations for bulk, wholesale, or dealer orders are subject to prior agreement and may differ from standard retail policies.
Non-Refundable Items
The following are not eligible for refund or return:
- Used or damaged products due to customer handling
- Customized or special-order products
- Clearance or discounted items (if mentioned at the time of purchase)
Contact Us
For cancellation, return, or refund requests, please contact:
📧 Email: bbt.industries2024@gmail.com
📍 Company: BBT Industries Pvt. Ltd., India